Returns

If your item arrives damaged or defective please contact us immediately and it will be replaced.

RETURNS

We are happy to exchange your purchase or provide store credit as long as the item is received back unworn with the tags still attached and in its original packaging.

We are trying very hard to create less waste, use more recycled materials, and become more sustainable in this brand. Each unnecessary return is a waste of materials, precious time AND a loss to the integrity of the product. We want to bring good vibes to as many people as we can, so we keep our products at very reasonable prices in comparison to competitors. Thank you for understanding and working with us to be the change.

EXCHANGES

  1. Email customer service at downwarddogdesigns@gmail.com with your order number and images of the damaged item(s) you would like exchanged.
  2. All items to be returned must have tags and be sent back in original packaging.
  3. You will be sent a pre-paid shipping label
  4. Please allow 7-14 days for processing.